Questions from other users
FAQ
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The products
Where are Akyado products made?
95% of our products are made in Switzerland, only a few accessories can still be an exception to the rule
Do the products contain allergens or controversial ingredients?
No product can guarantee a zero risk of allergic reaction, but our recipes contain a minimum of components to reduce the risk of skin reaction as much as possible.
When this is the case, we prefer natural ingredients (essential oils for example) to synthetic products, believing that their benefits outweigh their allergy potential.
We regularly review our formulations to extract any new controversial ingredients.
Are the products vegan?
All Akyado products are cruelty free (made without testing on animals, unless of course you count us in the batch ;) and vegan
How long do the products keep?
Most of our products can be kept for up to 12 months after opening. Some natural oils have a shorter expiration date, which is indicated on the barcode label.
My order
Where can I have my order delivered?
For the time being, we only deliver addresses within Switzerland.
However, we are working to make Akyado available in as many countries as possible, including a distributor able to serve all of metropolitan France.
If we don't deliver to you yet, let us know by filling in the contact form above.
What are the means of payment?
Bank transfer, credit cards, Postfinance & Twint
What are the delivery methods and costs?
Packages are sent by post within 3 days of your order, for a fee of 9.-CHF.
If your order exceeds 50CHF, these costs are free of charge.
I want to modify / cancel my order, what should I do?
Once an order has been validated, it is no longer possible to automatically reverse the process.
In this case, we encourage you to contact us by phone at +41 21 948 90 00, during office hours.
Partnership with Akyado
Can I sell Akyado products in my store?
Our products are available in various types of sales outlets throughout Switzerland.
We will gladly consider your application and get in touch with you, just complete the form above
How do I send you a sponsorship or partnership request?
By completing the form. Give us as much information as possible so that we can direct you to the right person